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Customer Service / Online Ordering Help

Thank you for shopping with us. This information is provided to help with the most common online ordering questions. If you require further assistance, please email us.

Login / My Account

A login and/or account are not required to complete your order. We encourage our visitors to create an account with us as it will save you time in the future, as well as make you eligible to periodically receive special offers and announcements from us.

Login with Existing Account

Create New Account


We ship all of our orders via UPS for a flat shipping rate of $7.95 for the continental U.S. and $11.95 for Alaska and Hawaii. Since we ship via UPS, we cannot mail your order to a PO Box (with the exception of Alaska, as UPS delivers to PO Boxes there). Sometimes, special circumstances exist: if you need your order shipped to a PO Box, please call our office to place your order. Our orders are processed and shipped within 2 business days. Please allow five business days for receipt of your order.

Washington State Sales Tax

The Washington State sales tax rate is applied county by county and may vary by tenths of a percentage point. Depending on your county, your sales tax amount may be adjusted.

Payment Methods

We accept payment online by Visa, MasterCard or American Express via a secure server. You may also order by fax or mail using our downloadable fax order form, or you may also call us toll free at (866) 990-5300 to place your order.

Gift Orders / Messages

We can send your order as a gift, complete with a custom Caffè Umbria gift enclosure card handwritten with your message. After login, select 'My Account' in the main navigation bar, and change the ship to information for your recipient. At checkout, on the payment selection screen, you can input your gift message. We will send your gift with a handwritten Caffè Umbria card.


Occasionally, we will issue coupons or promotion codes. Enter your coupon code at the payment selection screen at checkout, and the coupon will be applied to your total.


We want to make your shopping experience with us as convenient as possible. For questions regarding your order, you may call us toll free at (866) 990-5300 or send us an email at:

For comments or feedback regarding the web site, please email our Site Manager.

Caffè Umbria Inc.
8620 16th Avenue South
Seattle, Washington 98108 USA
Toll-free: 866-990-5300

caffè umbria® coffee roasting company